Job Description

Description

Our Mission

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role

• The float teller position is one that has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a float teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions.

The Float Teller will have a home base Branch, but will be expected to cover at any of our other branches as needed. Mileage traveled between branches is reimbursed at the current IRS-approved rate.

Float Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.

As a Float Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

Float Teller Responsibilities

• Engage with members to guarantee a positive experience and develop strong member relationships.
• Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
• Complete transactions accurately to ensure a balanced drawer daily.
• Greet members as they enter the building to create a welcoming and aware environment.
• Perform transactions in a professional manner to build member confidence and trust.
• Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.
• Maintain the ATM and night depository as directed by the teller supervisor.
• Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
• Perform other duties as requested to ensure an efficient and smooth teller line.

Float Teller Expectations

• Bring positivity and enthusiasm to work every day.
• Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.
• Hold yourself accountable for the promises you make and the actions you take.
• Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
• Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.
• Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.
• Help create a positive image of your branch by playing an active role in your branch community.

Float Teller Qualifications

• Determined and motivated individual with a positive attitude.
• Ability to work in a team setting as well as take on projects as an individual.
• A high-school diploma or a GED.
• A minimum 6 months of cash-handling experience.
• Willingness to promote credit union products and services.

Float Teller Physical Demands

• Must be able to stand for extended periods of time with regularity.
• Must be able to lift bags of coin and cash drawers with regularity in excess of 10 pounds.
• Must be able to manually count cash with dexterity on a regular basis.
• Occasionally must be able to stoop, bend, twist, pickup items, etc.
• Must be able to visually assess the authenticity of presented items with regularity.
• Must be able to speak with clarity and listen effectively on a regular basis.

Decision Making

• To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.

Financial Responsibilities

• To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Communication

• Must keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise.
• Must effectively communicate within the branch to ensure the flow of ideas and information.

Equipment Used

• Must be able to operate a 10-key calculator and possess keyboarding skills.
• Must be proficient in various data processing programs.
• Must be able to maintain and troubleshoot automated teller machines and coin machines.

Work Environment

• Branch environment
• Must promote a positive, friendly and courteous environment.

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term
• Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays
• Actual compensation rate will be determined based on relevant experience.

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