Job Description

Field Service Technician

American Crematory Equipment Company

American Crematory Equipment Company is seeking disciplined, mechanically and electrically skilled individuals for a Field Service Technician position. This role focuses on diagnosing, troubleshooting, repairing, commissioning, and maintaining crematory equipment and associated support systems nationwide. This is a mission-driven, hands-on technical role requiring critical thinking, problem-solving, customer interaction, and leadership.

Field Service Technicians serve as the front line of technical support, working directly with customers to identify issues, restore equipment operation, and ensure reliable performance. Successful candidates will receive training on combustion systems, controls, hydraulics, electrical systems, and crematory operations.

Primary Responsibilities

• Diagnose and troubleshoot crematory equipment operational issues
• Perform repairs on electrical, mechanical, hydraulic, pneumatic, and combustion systems
• Inspect and test burners, flame safeguard controls, gas trains, blowers, and safety devices
• Troubleshoot PLCs, HMIs, temperature controls, and instrumentation systems
• Repair and replace valves, actuators, motors, sensors, switches, and control components
• Perform startup, commissioning, and operational verification of new equipment
• Conduct preventative maintenance inspections and service visits
• Verify proper calibration of combustion and control systems
• Complete detailed service reports and customer documentation
• Communicate findings and repair recommendations to customers and management
• Travel nationwide for service assignments and emergency repairs

What You'll Learn

This position provides hands-on training in:

• Industrial combustion systems
• Burner management and flame safeguard controls
• PLC and HMI operation and troubleshooting
• Electrical diagnostics and control circuits
• Hydraulic and pneumatic systems
• Gas train operation and safety systems
• Mechanical drive systems
• Crematory operations and process optimization
• Equipment commissioning and startup procedures
• Technical documentation and field reporting

Preferred Skills & Experience

• Industrial maintenance experience
• Electrical troubleshooting experience
• Mechanical repair experience
• HVAC, combustion, controls, automation, or service technician background
• Military technical experience encouraged
• Ability to read wiring diagrams and mechanical drawings
• Experience using diagnostic equipment and electrical test instruments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities

Work Environment

• Industrial mechanical environments
• Indoor and outdoor work conditions
• Frequent standing, climbing, bending, and lifting
• Lifting 50–75 lbs
• Frequent travel (air and vehicle)
• Overnight travel required
• Independent and team-based field assignments
• Direct customer interaction

Why Join American Crematory Equipment Company?

• Paid travel and nationwide field experience
• Work on specialized industrial equipment not commonly found in other industries
• Opportunity to become a subject matter expert in combustion and control systems
• Direct impact on customer operations and equipment reliability
• Small team environment with significant growth opportunities
• Develop technical skills transferable to industrial burners, furnaces, boilers, incinerators, thermal processing equipment, and manufacturing systems

Career Advancement Opportunities

• Senior Field Service Technician
• Lead Field Service Technician
• Technical Trainer
• Commissioning Specialist
• Controls & Automation Specialist
• Service Operations Supervisor
• Technical Support Manager
• Service Manager

Ideal Candidate

We are looking for individuals who enjoy solving problems, diagnosing equipment issues, working independently, and helping customers restore critical operations. Successful candidates are mechanically inclined, technically minded, customer-focused, and motivated to build a long-term career in industrial service and repair. Veterans, electricians, industrial maintenance technicians, HVAC technicians, mechanics, controls technicians, and other skilled trades professionals are strongly encouraged to apply.

Apply today and build your future with American Crematory!

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